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Returns Policy
Returns and Refunds Policy for Evince & Co.
Last Updated: December 28, 2023
Thank you for shopping at Evince & Co. We take pride in providing high-quality natural tea, coconut, and spice products. Your satisfaction is important to us, and we aim to ensure a hassle-free returns and refunds process. Please read this policy carefully before making a purchase.
1. Returns
1.1 Eligibility:- We accept returns within 14 days of the delivery date for products that are unused, in their original packaging, and in the same condition as received.
1.2 Process:
- To initiate a return, please contact us at support@evinceandco.com with your order number
and details of the item(s) you wish to return. We will provide you with instructions on how to
return the product.
1.3 Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error
on our part.
2. Refunds - Refunds will be issued for the purchase price of the returned item(s) less any applicable fees
or discounts 2.2 Refund Process - Once your return is received and inspected, we will notify you of the approval or rejection of
your refund. If approved, the refund will be processed to the original method of payment within 5
business days.
3. Damaged or Defective Items 3.1 Claims: - If you receive a damaged or defective item, please contact us at support@evinceandco.com
within 48 hours of receiving the product. Provide details and, if possible, include photos of the
damage.
3.2 Resolution: - We will assess the damage or defect and, if confirmed, offer a replacement or a full refund,
including return shipping costs.
4. Non-Returnable Items 4.1 Exclusions: - Some items are non-returnable, including perishable goods, personalized items, and gift cards.
5. Contact Information For any questions or concerns regarding returns and refunds, please contact us at: 6. Changes to the Returns and Refunds Policy We reserve the right to update and modify this Returns and Refunds Policy at any time.
Changes will be effective immediately upon posting on the Website. It is your responsibility to
review this policy periodically.
Evince & Co.
support@evinceandco.com
[Address: Colombo, Sri Lanka]
Thank you for choosing Evince & Co. We appreciate your business and strive to provide you
with exceptional products and service.
